Refund policy
Refund and Return Policy – Minami
At Minami, we want your experience to be the best possible ♡
If you have any issues with your order, please contact us and we will do our best to help you.
Return period
We accept return requests within 14 days after receiving the order, in accordance with consumer protection regulations.
To be eligible for a return, the product must:
- be unused and in original condition;
- include the original packaging;
- include all accessories and items received;
- have proof of purchase.
How to request a return
To start a request, please send an email to:
Our team will provide the necessary instructions for the return process.
Products sent without prior request will not be accepted.
Defective or incorrect items
Please check your order upon receipt.
If the product arrives defective, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue.
Items that cannot be returned
Some items cannot be returned, including:
- personalized items;
- sale items;
- gift cards;
- personal-use products that have already been used.
If you have any questions about a specific item, please contact us before purchasing.
Refunds
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
If approved, the amount will be automatically refunded to the original payment method within up to 10 business days.
Processing time may vary depending on your card provider or financial institution.
Important information
Minami works with international suppliers. Therefore, delivery times may vary depending on the region and logistics process.
For any questions, contact us: